General rules

1.1 Please read these Terms and Conditions before using the OnlySpins website (the "Website"). By accessing any part of the Website, you agree to be legally bound by all of the following terms and conditions (together, the "Terms"):

  • the General Terms and Conditions shown on this page;
  • the Privacy Notice;
  • the Cookie Notice;
  • specific terms for advertising campaigns, bonuses and special promotions offered on the Website;
  • rules for individual games offered on the Website;
  • other terms and conditions you may accept in order to use selected sections or services available on the Website.

1.2 If there is any inconsistency, the terms for advertising campaigns, bonuses and special promotions take priority over the other Terms.

1.3 If you do not agree to all of the Terms, you must not open an account or use the services available through the Website. Continued use of the Website indicates acceptance of the Terms.

1.4 Unless otherwise defined, references to "we", "us", "our" or the "Company" mean the company operating the Website, while references to "customer", "you" or "your" mean the person using the Website and accepting the Terms.

1.5 The legally binding version of the Terms is the English version. Any translations are provided for convenience only. If there is a discrepancy between the English version and another language version, the English version prevails. By accepting the Terms, you confirm that your English is sufficient to understand them.

1.6 The Company provides access to games only through a protected network that uses technology to encrypt sensitive data.

Regulatory requirements and limitations

2.1 You may use the Website's services only if you have reached the legal age applicable to you and are at least 18 years old.

2.2 The Company makes no guarantees about the legality of your use of the Website. It is your responsibility to understand the laws that apply in your country, state or territory, including any Australian rules that may affect online gambling access.

2.3 Residents of the following countries (the "Excluded Jurisdictions") are not permitted to open accounts with the Website or deposit funds: Afghanistan, Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen and Venezuela.

2.4 Some software providers represented on the Website restrict customers from certain jurisdictions from placing bets or using their software.

Your account

3.1 To use the full functionality of the Website, you must open a personal account.

3.2 Only one account per person, household/address, phone number/email and IP address is permitted. Duplicate accounts may be closed, winnings voided, promotions cancelled and withdrawals reversed.

3.3 You must keep your login and password confidential. You are solely responsible for actions taken through your account.

3.4 You must not sell, transfer, buy or otherwise acquire an account belonging to another person.

3.5 You must not use another person's credentials to access the Website.

3.6 You must keep your account details accurate and up to date.

3.7 You can request account closure via support@onlyspins.com under the conditions described in the Terms.

3.8 Self-exclusion requests can also be sent to support@onlyspins.com.

3.9 We reserve the right to refuse the opening of an account or close an existing account without prior notice or detailed justification.

Your warranties

4.1 By opening an account and using the Website, you warrant that you are acting on your own behalf, complying with the law, providing genuine information, understanding the risk of loss and not using illegal funds or collusive behaviour.

4.2 You warrant that you have not previously registered another account or received money through an account belonging to someone else.

4.3 You warrant that all registration information you submit is true and complete.

Verification of your age, identity and other checks

5.1 You must provide requested KYC information and supporting documents, including proof of identity, proof of residence and proof that you own the payment method used.

5.2 The Company may carry out additional verification before or after deposits and withdrawals.

5.3 Documents must be supplied within 30 days of request; otherwise payments may be withheld and the account may be closed.

5.4 Third-party providers may be used for identity verification and anti-fraud screening.

5.5 Additional security checks may include calls, phone verification and face verification.

Account balance, deposits and withdrawals

6.1 to 6.4 Financial transactions are processed by the Company and/or nominated third parties; withdrawals generally use the same method as the deposit; account balances are not bank balances; chargebacks are prohibited.

6.5 The Company sets minimum and maximum deposit amounts.

6.6 Refunds are generally not offered except in exceptional circumstances and at the sole discretion of the Company; identity and payment ownership verification may be required.

6.7 to 6.10 Withdrawals are processed under the Terms, including a minimum x1 turnover requirement and anti-fraud checks; payment sequencing or preferred methods are not guaranteed.

6.11 to 6.14 Monthly withdrawal limits and VIP levels apply; transaction limits may vary by payment method, account level and other factors.

6.15 to 6.23 Processing timelines, verification delays, inactive-account fees, correction of mistaken transactions, transfer restrictions, offsets and tax obligations may all apply as described in the Terms.

Bonuses and promotions

7.1 to 7.5 Promotions may carry their own rules, be restricted or refused, and may be unavailable in excluded jurisdictions or additional listed countries.

7.6 All bonuses are subject to wagering requirements under the applicable promotion terms.

7.7 to 7.9 Contribution rates vary by game type; some games contribute partially or not at all toward wagering requirements.

7.10 Certain prohibited games cannot be played while a bonus is active.

Placing bets and gambling

8.1 to 8.5 You must check stake details before placing bets; confirmed bets usually cannot be cancelled; RNG outcomes and server records are binding; Company decisions in disputes are final.

Fraud, illegal and improper use

9.1 Prohibited activity includes fraud, collusion, unfair betting patterns, money laundering, system abuse and attempts to attack or reverse engineer the Website.

9.2 to 9.5 The Company may investigate, suspend or close accounts, void winnings, confiscate balances and report suspicious behaviour to relevant authorities and payment providers.

Limitations of liability

10.1 to 10.3 The Company is not liable for losses caused by user error, unauthorised access, technical failures, delays, legal restrictions, force majeure or breaches of the Terms.

Changes on the website

11.1 to 11.3 The Company may amend the Terms at any time. Continued use of the Website after changes have been made means you accept the updated Terms.

Notices

12.1 Communications may be sent electronically. For queries, contact support@onlyspins.com.

Complaints resolution procedure

13.1 to 13.9 Complaints may be submitted to support@onlyspins.com and, where needed, escalated to complaints@onlyspins.com with account details and a full description. External dispute options may also be available depending on jurisdiction.

Applicable law and jurisdiction

14.1 Any claim or dispute arising under the Terms is dealt with in accordance with the applicable law.

Additional territorial restrictions

15.1 Certain games may be unavailable in some jurisdictions due to provider policies.

15.2 to 15.7 Additional restrictions apply to NetEnt games and specific titles such as Planet of the Apes, Vikings, Narcos, Street Fighter and Universal Monsters in listed jurisdictions.