General rules
1.1 Please read these General Terms and Conditions prior to using our website OnlySpins.com (hereinafter referred to as the "Website"). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the "Terms"):
- General Terms and Conditions displayed on this page;
- Privacy Notice;
- Cookie Notice;
- Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
- Rules of particular games offered on our Website, which may be accessed through such games;
- Other terms and conditions that you may accept in order to use certain sections and services available on our Website.
1.2 In case of any discrepancy terms of advertising campaigns, bonuses, and special promotions shall take precedence over the other Terms.
1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.
1.4 Unless otherwise defined, all references in the Terms to "we", "us", "our", "Company" refer to the company operating the Website, while references to "customer", "you", "your" refer to the person using our Website and accepting the Terms.
1.5 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.
1.6 The Company offers access to games only through a protected network using technology for encrypting sensitive data.
Regulatory requirements and limitations
2.1 You may use the Website's services only if you have reached the legal age under the law applicable to you and are at least 18 years of age.
2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times.
2.3 Residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Canadian Province of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela do not have the right to open accounts with our Website or add monetary funds to their accounts.
2.4 Some software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software.
Your account
3.1 In order to use the full functionality of our Website you must open a personal account with the Website.
3.2 Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Duplicate accounts may be closed, winnings voided, promotions cancelled, and withdrawals reversed.
3.3 You must keep your login/username and password confidential. You are solely responsible for actions performed under your account.
3.4 You must not sell, transfer, buy, or acquire accounts of other persons.
3.5 It is forbidden to use credentials of any other person to access the Website.
3.6 You must maintain your account details up to date.
3.7 Closure of your account can be requested via support@onlyspins.com under the conditions stated in Terms.
3.8 Self-exclusion request can be sent to support@onlyspins.com.
3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.
Your warranties
4.1 By opening an account and using the Website you warrant that you are acting on your own behalf, are law-abiding, provided real data, understand risk of losses, and do not use illegal funds or collusion.
4.2 You warrant that you have never previously registered another account or received any money through an account belonging to any other person.
4.3 You warrant that all registration information is true and complete.
Verification of your age, identity, and other checks
5.1 You must provide requested KYC information and documents, including ID, proof of residence and payment method ownership.
5.2 The Company may apply additional verification checks before or after deposits and withdrawals.
5.3 Documents must be provided within 30 days after request, otherwise payments may be withheld and account closed.
5.4 Third-party providers may be used for verification and anti-fraud checks.
5.5 Additional security checks may include calls, phone verification and face verification.
Account balance, depositing and withdrawing funds
6.1-6.4 Financial operations are processed by the Company and/or designated third parties; withdrawals usually use the deposit method; account balance is not a bank balance; chargebacks are prohibited.
6.5 The Company sets minimum and maximum deposit amounts.
6.6 Refund policy: refunds are generally not offered, except in exceptional cases and at sole discretion; identity and payment ownership verification may be required.
6.7-6.10 Withdrawals are processed according to Terms, with minimum rollover x1 and anti-fraud controls; payment method preferences are not guaranteed.
6.11-6.14 Monthly withdrawal limits and VIP levels apply; schedule and transaction limits may differ by method, account level and other factors.
6.15-6.23 Processing timelines, verification delays, inactive account fees, mistaken transaction corrections, transfer prohibitions, offsets, and tax responsibilities apply as described in Terms.
Bonuses and promotions
7.1-7.5 Promotions may have separate terms, can be limited or denied, and are not available in excluded jurisdictions and certain additional countries.
7.6 All bonuses include wagering requirements according to the promotion terms.
7.7-7.9 Contribution rates vary by game type; some games contribute partially or 0% toward wagering requirements.
7.10 Some Prohibited Games cannot be played with an active bonus.
Placing bets and gambling
8.1-8.5 You must verify bet details before placing; placed bets generally cannot be canceled; RNG outcomes and server records are binding; Company decisions on disputes are final.
Fraud, illegal and improper use
9.1 Prohibited activities include fraud, collusion, unfair betting patterns, money laundering, system abuse, and attempts to attack or reverse engineer the Website.
9.2-9.5 The Company may investigate, suspend, close accounts, void winnings, confiscate balances, and report suspicious activity to relevant authorities and financial providers.
Limitations of liability
10.1-10.3 The Company is not liable for losses related to user errors, unauthorized access, technical failures, delays, legal restrictions, force majeure, or breaches of Terms.
Changes on the website
11.1-11.3 The Company may modify Terms at any time. Continued use after changes means acceptance of updated Terms.
Notices
12.1 Communication may be electronic. For queries: support@onlyspins.com.
Complaints resolution procedure
13.1-13.9 Complaints can be sent to support@onlyspins.com and escalated to complaints@onlyspins.com with account details and full description. External dispute options may be available.
Applicable law and jurisdiction
14.1 Any claim or dispute under Terms shall be settled in accordance with applicable law.
Additional territorial restrictions
15.1 Certain games may be unavailable by jurisdiction due to provider policies.
15.2-15.7 Additional restrictions apply to NetEnt games and specific titles (Planet of the Apes, Vikings, Narcos, Street Fighter, Universal Monsters) in listed jurisdictions.